--- title: Are you chatting about the future? description: No Business is too Small - “Increase Your Revenue With On-Line Chat Support” image: https://blog.randemgroup.com/hubfs/Chat%20Banner.png --- Toggle navigation [![Randem](https://www.randemgroup.com/wp-content/themes/bbe/images/logo-randem.svg)](https://www.randemgroup.com/) - [Home](https://www.randemgroup.com/) - [Randem Commerce](https://www.randemgroup.com/randem-commerce/) - [Hubspot & Bigcommerce](https://resources.randemgroup.com/hubspot-bigcommerce-integration) - [Case Studies](https://www.randemgroup.com/case-studies/) - [Insights](https://www.randemgroup.com/insights/) - [About Us](https://www.randemgroup.com/about-us/) - [Get in Touch](https://www.randemgroup.com/get-in-touch/) 1. [Home](https://www.randemgroup.com/) 2. [Insights](https://www.randemgroup.com/insights/) 3. Are you chatting about the future? [BACK TO ARTICLES](https://www.randemgroup.com/insights/) # Are you chatting about the future? RANDEM - Do Better 13 December 2018 **No Business is too Small - “Increase Your Revenue With On-Line Chat Support”** ![Chat Blog Banner](https://blog.randemgroup.com/hs-fs/hubfs/Chat%20Blog%20Banner.png?width=721&name=Chat%20Blog%20Banner.png) Historically Live chat was always considered to be a “nice to have” rather than an essential channel in your digital strategy. A new breed of on-line customer is forcing companies to adapt and adopt styles of communicating with them in their preferred way. Live chat being one method that is increasingly demanded by these customers. Around **30%** of your customers will now expect to use live chat on your website, this can be as high as **62%** when visiting from a mobile device. These figures are the same regardless of how big or how small your business is. **Research shows that:** - 42% of customers preferred live chat as their communication channel - JD Power - Only 9% of companies have live chat on their web sites - Forrester. - 72% of visitors who interacted through a “Live Chat” would not of made a purchase if chat had not been available – RANDEM Group - 52% of customers said having the ability to talk to a live chat advisor was one of the most important features a company could offer – RANDEM Group **RANDEM** Group have been operating live chat for our clients since 2015. Since commencing live chat we have seen growth in excess of 100% in chat sessions across our customer base. We have seen in reality that customers are 300% more likely to engage in live chat now than they were in 2015. ![Picture 2](https://blog.randemgroup.com/hs-fs/hubfs/Picture%202.png?width=244&name=Picture%202.png) We have seen conversion after chat running in excess of **30%**. This is achieved by ensuring that all chats are driving a customer outcome and not simply acting as extension of their frequently asked questions. Our statistics show that **80%** of chat driven revenue is seen between 6-10pm, with live chat effectively becoming an extension of a client’s bricks and mortar store. An additional benefit is that intelligence gathered in chat sessions allows you to tune your web site and ecommerce offering to maximise the customer experience and as a consequence reducing your cost of sale. ![Picture 3](https://blog.randemgroup.com/hs-fs/hubfs/Picture%203.png?width=751&name=Picture%203.png) **RANDEM** are globally handling in excess of **60,000** interactions across B2C and B2B clients on a 24/7 basis. These clients range from small businesses to large organisations with established customer base. What all our customers have in common is partnering with RANDEM to grow their revenue and improve customer retention. Contact us below and we can help you identify how to grow your revenue using live chat based on our extensive experience and research. [![GET IN TOUCH](https://hubspot-no-cache-ap1-prod.s3.amazonaws.com/cta/default/671915/dd1befeb-50e0-4e2d-b748-8e634a6c8b48.png)](https://hubspot-cta-redirect-ap1-prod.s3.amazonaws.com/cta/redirect/671915/dd1befeb-50e0-4e2d-b748-8e634a6c8b48) ## YOU MIGHT ALSO LIKE - ![The powerful tool whose potential so many businesses are neglecting](https://blog.randemgroup.com/hubfs/Picture%203-1.png) #### The powerful tool whose potential so many businesses are neglecting 15 March 2019 It’s widely known that good customer service is fundamental for a successful business and imperative to building positive brand reputation, loyalty and trust with consumers. Focus has moved from... 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[Read More](https://blog.randemgroup.com/the-loosing-omni-channel-marketing-strategy-part-1) [![Randem](https://www.randemgroup.com/wp-content/themes/bbe/images/logo-randem-footer.svg)](https://www.randemgroup.com/) - ##### [Randem Commerce](https://www.randemgroup.com/randem-commerce/) - ##### [Case Studies](https://www.randemgroup.com/case-studies/) - [Mega Office](https://www.randemgroup.com/case-study-mega/) - [Kidstuff](https://www.kidstuff.com.au/) - [Keen Footwear](https://www.keenfootwear.com.au/) - [BlackWolf](https://www.blackwolf.com.au/) - [Escape 2](https://www.escape2.com.au/) - ##### [Insights](https://www.randemgroup.com/insights/) ##### [About Us](https://www.randemgroup.com/about-us/) - [Privacy Policy](https://www.randemgroup.com/privacy-policy/) ##### [Get in Touch](https://www.randemgroup.com/get-in-touch/) 4th Floor, 18 Saint Cross Street, London, ECIN 8UN, United Kingdom [+44 20 8123 5939](tel:+442081235939) [contact@randemgroup.com](mailto:contact@randemgroup.com) 77 Glebe Point Rd., Glebe NSW 2037, Australia [+61 2 9660 0090](tel:+61296600090) [contact@randemgroup.com](mailto:contact@randemgroup.com) Copyright © RANDEM 2019 [Chat with us](https://www.livechatinc.com/chat-with/10648842/), powered by [LiveChat](https://www.livechatinc.com/?welcome) [Chat with us](https://www.livechatinc.com/chat-with/10648842/), powered by [LiveChat](https://www.livechatinc.com/?welcome)